Long Law Client Portal Terms of Use

Effective date: September 17, 2026

These Terms cover the Long Law Client Portal, the signed-in part of go.long.law. Addresses at portal.long.law forward there. Our public store on the same site has its own terms, the GoLong Terms of Use.

1. What the Portal is, and which document covers it

Long Law, P.C. ("Long Law," "we," "us," "our") runs the Long Law Client Portal (the "Portal") at portal.long.law. It is for people who are already clients of the firm and for the contacts our clients have authorized.

If you came here to buy a legal service at a published price, you want a different site and a different document. That is our store at go.long.law, and its terms are the GoLong Terms of Use, at go.long.law/terms.

Depending on your matter, the Portal lets you:

• see your matters and where they stand;
• open and download the documents in your matter;
• upload documents to us, which we file into your matter;
• ask for a zip file of the documents we have shared with you in a matter;
• see invoices on your matter and open a page to pay them;
• see upcoming compliance dates for a company we formed for you, such as an annual filing due date;
• book an appointment, including one already covered by a consultation credit from an earlier purchase, on the terms of the purchase that created the credit;
• ask the Portal's assistant about your matters and documents, which the section on the assistant explains;
• read these Terms and our Privacy Policy.

Two details about that list. When you ask for a zip file, we build it and email you a link. You have to be signed in to use the link, and it works only for you. When a compliance date is coming up, we also email you a reminder.

The Portal is a convenience. It supplements your engagement letter and the other agreements that govern your relationship with the firm, and it does not replace them. If these Terms conflict with an engagement letter or a Statement of Work you have signed, the signed document controls.

You become our client when a Long Law attorney countersigns your engagement letter and we open your matter. Nothing before that step creates an attorney-client relationship.

When you ask the Portal for a login link, you tick a box to accept these Terms. Using the Portal also means you accept them.

2. Who can sign in

You can sign in only if your email address is already in our records, as a client or as a contact a client has authorized. There is no public sign-up. We give access to:

• a client named in an engagement letter;
• a person at a client organization who is authorized to receive that organization's portal communications;
• a related contact, such as a co-trustee or a representative, once the client has told us to share matter information with them.

If none of those describes you, the Portal is not for you, and the site you want is go.long.law.

3. Signing in, and staying signed in

We use a one-time link instead of a password. You give the Portal your email address, we email you a link, and clicking the link signs you in. There is no password to lose, reuse, or have guessed. The trade-off is that your email account becomes the key to your matter, which is why the next section matters.

Sign-ins are accepted only from inside the United States. If you are traveling and need access, email golong@long.law and we will open access for where you are.

How long you stay signed in. A session ends after a stretch of inactivity, and then you sign in again. If you tick "remember this device" when you ask for your link, the Portal keeps you signed in on that browser for longer. Do not tick that box on a shared computer, a public computer, or a computer your employer monitors.

You agree to:

• use an email account that you own and control;
• keep your login links to yourself;
• not let another person use your open session, for example by leaving your device unattended while you are signed in;
• tell us promptly if you think someone else has used your account.

Our staff can open the Portal and see it as you see it, so they can help you with a problem. The Portal records when they do that, including which member of staff it was. They never need your login link, and you should never send one to them.

4. Your login is your file

The messages and documents you reach through the Portal are confidential. Many of them are also protected by attorney-client privilege or by other professional confidentiality rules.

One login link is all anyone needs to open your matter. If you share your access, including by forwarding a login email, the other person can read your matter. That can put privileged material in the hands of someone outside the privilege, and that exposure can cost you the protection. Losing it can hurt you in a lawsuit, in a regulatory proceeding, or in a dispute with someone you do business with.

Three practical points follow from that.

• Use an email account only you can read. If your employer, a family member, or a business partner can read the inbox where your links arrive, they can read your matter. That matters most when your matter is adverse to the person who controls the inbox.
• Forwarding a document out of the Portal carries the same risk as forwarding a login link. The protection attaches to the information, not to the website.
• If someone outside your matter needs to see something in it, do not hand over your access. Ask your attorney first. We can usually arrange what that person needs without putting the protection at risk.

5. How to use the Portal

You agree not to:

• reach, or try to reach, any account, matter, document, or part of the Portal that is not yours;
• use the assistant, or any other feature, to try to get at someone else's matter;
• get around any security feature, including session limits, rate limits, the location check, or the challenge on the login page;
• reverse-engineer the Portal, or pull data out of it in bulk by automated means. This does not limit you. Downloading, printing, and keeping copies of the documents in your own matter is what the Portal is for;
• upload viruses, malware, or other harmful files;
• use the Portal in a way that conflicts with your engagement letter or with the law.

The Portal keeps a record of activity, including sign-ins, the pages people open, and the network address a visit came from. We look at that record when something appears wrong. We can suspend or end access without notice if we see unauthorized or suspicious use.

6. The Portal gives you information, not legal advice

The Portal shows you information about your matters. It does not give you legal advice. Status labels, document lists, and compliance dates are ways to find information faster. None of them is advice.

A paid consultation is different. It is a limited engagement for that conversation only, and the attorney is giving you advice within it. A free consultation is not an engagement and is not advice.

Long Law attorneys are admitted in New York, New Jersey, and California. We form companies in Delaware and in other states, and we handle federal trademark work anywhere in the United States.

For advice about your matter, contact your attorney at Long Law. Call (315) 991-8000 or email golong@long.law.

7. The assistant in the Portal

The Portal includes an assistant you can type questions to. Please read this before you use it.

The assistant is software, not a lawyer, and it is not your attorney. It runs on an artificial-intelligence service that another company operates, Anthropic. To answer you, it sends Anthropic your question, your name and email address, a list of your matters with their descriptions, and text from documents in your matters.

You see a notice explaining that before your first exchange, and the assistant says in its first message that it is automated.

The assistant can be wrong. It can miss a document, misread one, or state something with confidence that is not true of your matter. Its answers are not legal advice, and they are no substitute for talking to your attorney. Do not rely on the assistant for a deadline, a filing requirement, or any other decision that matters.

Typing into the assistant does not reach a person. It is not a message to your attorney, and nobody at the firm is waiting on the other end of it. We keep a record of these conversations, and firm staff can read them. The plain-language document summaries the Portal shows you are produced the same way, by software, and we store them with the document.

If you need a person, call (315) 991-8000 or email golong@long.law.

8. The Portal can lag, and Clio is the record

The Portal draws its information from Clio, our case-management system. Most updates appear within minutes. Some lag, so the Portal may not show every change in your matter right away. Clio is the authoritative record, not the Portal.

The Portal also keeps its own copy of the text of some of your documents so the assistant can use them. We refresh that copy when the document changes.

For anything urgent or critical, contact your attorney directly.

9. When the Portal is unavailable

We make reasonable efforts to keep the Portal up, and we do not promise that it will always be up. The Portal depends on services other companies run. Those include hosting, email delivery, our case-management platform, electronic signature, payment processing, appointment scheduling, and the artificial-intelligence service behind the assistant. Any of them can have an outage or a maintenance window, and any of them can be discontinued.

If we see a security problem or another emergency, we may take the Portal offline as a precaution. When that happens, the page shows our office phone number. Call us if you need information from your matter while the Portal is down.

10. Fees, refunds, and money questions

These Terms cover the Portal itself, not fees. Your engagement letter and Statement of Work govern what you owe, refunds of fees we have not earned, and how a fee dispute gets resolved. If your engagement letter says something different from what follows, the engagement letter controls.

Our standard practice on refunds is this. If you cancel before we begin work, we refund the attorney fee in full. If you cancel after we begin, we refund the part of the fee we have not earned. Government filing fees are not refundable once we have paid them to the state.

For an order you placed at go.long.law before your matter opened, the GoLong Terms of Use covers cancellation and refunds.

To raise a question about a bill, email golong@long.law or call (315) 991-8000.

Session time in the Portal

Where your account includes session time, the Portal shows your balance in minutes and lets you book sessions with an attorney. You are charged for the time a call actually takes, rounded up to the nearest 15 minutes, and never more than the length you booked unless you and the attorney agree during the call to keep going, in which case our staff extend the session and the additional time comes out of your balance. Cancelling a booked session returns its time to your balance. Unused session time rolls over, does not expire, and is refundable as an unearned fee under our Refund Policy.

11. Ending your access

Your access continues while you are a current client and have not broken these Terms. We can end or suspend it at any time, with or without notice, if:

• your engagement with the firm ends, although we may leave limited access open for a wind-down period;
• we believe in good faith that your access has been compromised;
• we believe in good faith that you have broken these Terms or the law;
• a legal or regulatory obligation requires it.

Losing portal access does not end anything else between you and the firm. Your engagement letter governs the relationship, and losing access does not affect your right to your file.

12. Your information and privacy

Our Privacy Policy explains what we collect, what we do with it, which other companies handle it, how long we keep it, and what you can ask us to do with it. It is at /privacy, and one Privacy Policy covers both the Portal and the store. If anything in these Terms describes our data practices differently, the Privacy Policy governs.

Two points are worth stating here. First, ask us and we will tell you what personal information we hold about you, correct it, or delete what we are able to delete. Email golong@long.law and we will handle it.

Second, some records we cannot delete on request, because our professional obligations require us to keep them. Those include your engagement letter, your matter file, our record of the work and the fees, and our trust-account records. A request to delete personal information does not reach those records.

Third, you give us permission to take data about your use of the Portal, remove what identifies you from it, and use what remains to understand how our products and services are used and to build better ones. Once anonymized, that data no longer describes you, and we may keep and use it without time limit. This covers how the Portal is used, never the contents of your matters or documents: those stay under our professional duty of confidentiality, as section 12 and the Privacy Policy describe.

13. What we are responsible for, and what we are not

First, the part that matters most. Nothing in these Terms limits any liability of Long Law or of its attorneys arising out of our practice of law, including professional negligence. That covers advice or information you got from the Portal or from its assistant, not only advice you got from a person. It also covers any liability that cannot be limited under the law. If you think a lawyer at this firm got something wrong, no clause on this page stands in your way.

What we do limit is the software. We provide the Portal as it is and as it is available. We do not promise that it will be available, reliable, or fit for any particular purpose, except as the law requires. To the fullest extent the law allows, we are not liable for indirect, incidental, consequential, special, or punitive damages arising out of your use of the Portal. That includes lost data, lost business, and interrupted service. If the Portal itself fails, your remedy is that we fix it.

14. Changes to these Terms

We can update these Terms. When we do, we change the effective date at the top and post the new version on the Portal, at /portal-terms. The version posted there is always the one in force.

When you ask for a login link, the login page shows you these Terms and asks you to accept them. We record what you accepted: which version, a fingerprint of the exact text, the date and time, and the address you connected from. Once someone has accepted a version, we cannot edit it. A change creates a new version and leaves the accepted text as it was. If you want to know what these Terms said on the day you accepted them, ask us and we will tell you.

We do not email you about every change. A change reaches you the next time you ask for a login link, because the login page shows you the current version.

15. Governing law, and where a dispute goes

New York law governs these Terms, without regard to its conflict-of-laws rules. If you and we end up in a dispute about your use of the Portal, we will bring it in the state or federal courts of New York.

Two exceptions:

• Your engagement letter may say something different about governing law, about where a dispute goes, or about how a dispute gets resolved. It controls for anything about the representation or our fees.
• If you live in a state whose law gives you a right to bring a claim where you live, and you cannot waive that right, nothing here waives it.

16. If part of this does not hold up

If a court finds any part of these Terms unenforceable, the rest stays in effect.

17. Contact us

Questions about these Terms:

• Email: golong@long.law
• Phone: (315) 991-8000