Long Law Client Portal — Terms of Use

<h1>Long Law Client Portal — Terms of Use</h1>
<p><strong>Last updated:</strong> 2026-06-08</p>
<hr />
<h2>1. About this Portal</h2>
<p>The Long Law Client Portal (the "Portal") is a service operated by Long Law, P.C. ("Long Law," "we," "us," "our") at portal.long.law. The Portal lets current Long Law clients view information about their legal matters, exchange documents with Long Law, receive invoices, and complete administrative tasks online.</p>
<p>The Portal is offered as a convenience. It supplements — it does not replace — the engagement letter and other agreements that govern your attorney-client relationship with Long Law. Nothing on the Portal modifies or supersedes your engagement letter.</p>
<p>By accessing the Portal or clicking "I agree to the Terms of Use," you accept these Terms of Use.</p>
<h2>2. Who can use the Portal</h2>
<p>The Portal is available only to current Long Law clients and to authorized contacts our clients have designated. Access is by individual invitation, not open registration. We may grant access to:</p>
<ul>
<li>a client identified in an engagement letter;</li>
<li>a contact at a client organization who is authorized to receive that organization's portal communications;</li>
<li>a related contact (for example, a co-trustee or a representative) only after we have your consent to share matter information with them.</li>
</ul>
<p>You may not use the Portal if you are not a current Long Law client and have not received an explicit invitation to access it.</p>
<h2>3. Account and access</h2>
<p>We use <strong>magic-link authentication</strong>. To log in, you ask the Portal to send a one-time link to your email address. Clicking the link signs you in. There is no password to memorize. This design intentionally avoids many of the security risks of traditional passwords (reuse, phishing, weak passwords).</p>
<p>When you log in successfully, the Portal creates a session that lasts up to 30 minutes of inactivity. After that, you will be asked to log in again.</p>
<p>You are responsible for:</p>
<ul>
<li>using an email account that you own and control;</li>
<li>not sharing magic-link emails with anyone else;</li>
<li>not allowing another person to use your active session (for example, by leaving your device unattended while logged in);</li>
<li>promptly notifying us if you suspect any unauthorized use of your account.</li>
</ul>
<p>The Portal applies basic geographic restrictions on login (currently, logins are accepted only from within the United States). If you are traveling abroad and need access, contact us at info@long.law and we will whitelist your current location.</p>
<h2>4. Attorney-client privilege</h2>
<p>Communications, documents, and other information accessible through the Portal are confidential and may be protected by attorney-client privilege, work-product protection, or other professional confidentiality rules.</p>
<p><strong>Sharing your portal access — including the magic-link email — with someone outside the privilege may waive that privilege.</strong> Waiver of privilege can harm your legal matter and may have consequences in litigation, regulatory proceedings, or third-party disputes.</p>
<p>If you need a third party (a family member, business partner, accountant, etc.) to see information from your matter, do not share your portal access. Contact your attorney first. We can usually arrange appropriate access for the third party in a way that preserves privilege, including written waivers in narrow circumstances when the client specifically authorizes the disclosure.</p>
<h2>5. Acceptable use</h2>
<p>You agree not to:</p>
<ul>
<li>access or attempt to access any account, matter, document, or area of the Portal that is not associated with your matters;</li>
<li>circumvent or attempt to circumvent any security feature of the Portal, including session controls, rate limits, geographic restrictions, or the bot-protection challenge on the login page;</li>
<li>reverse-engineer, copy, or attempt to extract bulk portal data through automated means;</li>
<li>upload viruses, malware, or other harmful content;</li>
<li>use the Portal in any manner inconsistent with your engagement letter or applicable law.</li>
</ul>
<p>We monitor portal activity for indicators of misuse. We may suspend or terminate access without prior notice if we detect unauthorized or suspicious activity.</p>
<h2>6. The Portal is informational, not a substitute for advice</h2>
<p>The Portal displays information about your matters. It does not provide legal advice. AI-generated summaries, document indexes, status indicators, or other automated features are tools to help you find information faster — they are not legal advice, and you should not rely on them as such.</p>
<p>For legal advice about your matter, contact your attorney at Long Law directly by phone at (315) 991-8000 or by email at info@long.law.</p>
<h2>7. Information accuracy</h2>
<p>The Portal pulls information from our case-management system. Most updates appear in the Portal within minutes, but some information may lag, and the Portal may not reflect every change in your matter in real time. For anything time-sensitive or critical, contact your attorney directly.</p>
<h2>8. Service availability</h2>
<p>We make reasonable efforts to keep the Portal available, but we do not guarantee continuous availability. The Portal depends on third-party services (cloud hosting, email delivery, the Clio practice-management platform, and others). Any of these can experience outages or maintenance windows.</p>
<p>If we detect a security incident or other emergency, we may take the Portal offline temporarily as a precaution. When that happens, the Portal displays a maintenance page that includes our office phone number. Call us if you need urgent access to information from your matter during such an interruption.</p>
<h2>9. Termination</h2>
<p>Your access to the Portal continues as long as you are a current Long Law client and have not violated these Terms of Use. We may terminate or suspend your access at any time, with or without notice, if:</p>
<ul>
<li>your engagement with Long Law ends (you may retain limited continued access for a wind-down period at our discretion);</li>
<li>we believe in good faith that your access has been compromised;</li>
<li>we believe in good faith that you have violated these Terms of Use or applicable law;</li>
<li>a regulatory or legal obligation requires us to terminate access.</li>
</ul>
<p>Termination of portal access does not terminate any other obligations between you and Long Law. Your engagement letter governs the underlying attorney-client relationship.</p>
<h2>10. Data and privacy</h2>
<p>Your use of the Portal is also governed by our Privacy Policy, available at portal.long.law/privacy. The Privacy Policy describes what data the Portal collects, how we use and share it, and your rights with respect to that data.</p>
<h2>11. Disclaimers and limitation of liability</h2>
<p>THE PORTAL IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, ABOUT THE PORTAL'S AVAILABILITY, RELIABILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE, EXCEPT AS PROVIDED BY APPLICABLE LAW.</p>
<p>TO THE FULLEST EXTENT PERMITTED BY LAW, LONG LAW IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE PORTAL, INCLUDING LOSS OF DATA, LOSS OF BUSINESS, OR INTERRUPTION OF SERVICE.</p>
<p>Nothing in these Terms of Use limits any liability that cannot be limited under applicable law, including any liability for professional malpractice arising from the underlying attorney-client engagement. Your remedies for any failure of the Portal itself (separate from the attorney-client relationship) are limited to suspension or correction of the Portal's behavior, not damages.</p>
<h2>12. Modifications</h2>
<p>We may update these Terms of Use from time to time. When we make material changes, we will notify portal users by email and require re-acceptance the next time they log in. Continued use of the Portal after notification of a change constitutes acceptance of the updated terms.</p>
<p>The currently effective version of the Terms of Use, and the date of last update, are always available at portal.long.law/terms.</p>
<h2>13. Governing law</h2>
<p>These Terms of Use are governed by the law of the State of New York, without regard to its conflict-of-laws principles. Any disputes arising out of your use of the Portal that are not subject to mandatory arbitration or jurisdiction under your engagement letter shall be resolved in the state and federal courts of New York.</p>
<h2>14. Severability</h2>
<p>If any provision of these Terms of Use is held unenforceable, the remaining provisions remain in effect.</p>
<h2>15. Contact</h2>
<p>Questions about these Terms of Use:</p>
<ul>
<li>Email: info@long.law</li>
<li>Phone: (315) 991-8000</li>
<li>Mail: Long Law, P.C. [firm mailing address]</li>
</ul>