Refund Policy

We are a law firm, and that is the first thing to understand about how refunds work here. A legal document website answers to its own terms of service. We answer to the rules of professional conduct in every state where we practice, and those rules are stricter than any refund policy a company would write for itself. They do not let us keep money we have not earned. This page explains what that means in practice.

The rule in one sentence

If we have not earned it, you get it back.

Cancelling

You can cancel at any time. You do not need a reason, and asking will not change how we treat you.

What comes back depends on where the work stands:

• If we have not started, you get the attorney fee back in full.
• If the work is partly done, we refund the unearned part. You get a pro-rata refund for the incomplete portion, and we tell you in writing how we calculated it.
• If the work is finished, the fee has been earned and there is nothing unearned to return.

What we cannot refund

Money we have already paid out on your behalf, or work already completed.

The common example is a government filing fee. Once we have paid the state or the USPTO to file something for you, that money is theirs, not ours, and we cannot get it back for either of us. Filing fees are shown separately from our fee at checkout for exactly this reason.

The same goes for work already done: time an attorney has already spent on your matter is earned when it is spent.

Session time

Session time you have purchased and not used is unearned, and unearned fees sit in our trust account rather than in our pocket. Unused session time does not expire, and if you would rather have the money back than the time, ask. For session subscriptions, you can cancel at any time and receive a pro-rata refund of the unused portion.

How to ask

Email golong@long.law from the address on your account, or call (315) 991-8000. Tell us what you bought and that you want a refund; we will confirm the amount with you in writing before anything moves, and we refund to the payment method you used.

If we disagree

Tell us first, because most fee questions are misunderstandings and we would rather fix them than argue. If we cannot agree, your engagement letter explains your right to have a fee dispute arbitrated, and that right is yours whatever this page says.

Nothing on this page limits what the rules of professional conduct require of us. Where those rules require more than this page says, we do more.